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33-40 Bradford St, Birmingham B5 6HX, UK – 0121 666 6933
I used On Your Bike to hire 7 bikes for an office 'away day'. From initial enquiry to returning the hire bikes, staff were helpful, friendly and accommodating. Exemplary and professional level of service. I would recommend their service.
Bought a new bike from this place just before Xmas. I’ve had a couple of issues with it since and on both occasions it has been dealt with in an exemplary fashion with absolutely no questions asked. A good bunch of guys, clearly very knowledgable and passionate about what they do. Would definitely recommend and would buy from them again.
25-29 Temple St, Birmingham B2 5DB, UK – 0121 643 8396
Having recently purchased a bike from here, I can honestly say that the customer service I received was excellent! I spent at least an hour every visit (quite a few!) in here before actually making my mind up, and the guys upstairs were knowledgable, friendly and answered every question I had (and there were many!). On the day of collection for my bike, the guys downstairs could not have been more helpful. Overall, excellent service from a really well-stocked and well-staffed store.
Really helpful staff! I went in looking for some cycling shoes and left with a lot more knowledge on finding the right shoes. Thank you :)
50 High St, Birmingham B14 7JZ, UK – 0121 608 8899
What an excellent bike shop, real enthusiastic and helpful staff. I bought a giant road bike, I had already decided what I wanted after careful consideration of other models and makes. The staff were really friendly and knowledgable and the customer care was great. The new bike was set up perfectly for me (free of charge) and indeed this saves a lot of aggro with weeks of tweaking and expensive bike fits. Strongly recommend -,please support your local bike shop as bike was same price as online. What I also found really useful is that they have a decent website . Great shop.
I popped in on the off chance, on Saturday morning to enquire about having cleats fitted to my shoes. I had the cleats and after attempting to fit them myself I was left with some spare parts, which it turns out weren’t needed for my shoe type. Expecting to be asked to come back at a later date, the gentleman asked if I had the shoes with me and proceeded to fit them straightaway! He didn’t just screw them in but made a visual assessment of my feet alignment and height and also advised me on the best way to clip the shoes into the pedals. He was very polite and helpful, and the atmosphere in the shop was very welcoming, with great carmaraderie amongst their customers. To top it all he didn’t charge me for the fitting. THANK YOU very much to the member of staff for your time this morning, which I really appreciated. Excellent service all round, and highly recommended.
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